Contact Travel.pk
Questions about a booking, a refund, or a trip you're planning? Contact our Lahore team by phone, WhatsApp or email during current staffed hours.
Booking and travel support
+92-42-35692952
Monday–Friday, 10 AM–7 PM PKT
General Inquiries
info@travel.pk
Include your booking reference when relevant
Use WhatsApp or phone with your booking reference. Also contact the operating airline and the ticketing/issuing channel on your confirmation.
+92-42-35692952
After-hours messages are reviewed when the team is next staffed — this is not a 24/7 desk.
Operating office (Lahore)
231-B Main Boulevard, Commercial Broadway, Sector B, Phase 8, DHA, Lahore 53000, Punjab, Pakistan
The SECP/FBR registered office (Phase 3-CCA, DHA) is listed separately on the Trust Centre. Trust Centre.
Staffed hours remain Monday–Friday. For a booked departure within 24 hours, use the emergency WhatsApp/phone channel below and also contact the operating airline plus the ticketing/issuing channel named on your confirmation.
- 1
Create a ticket
Submitting this contact form issues a TKT case number instantly — keep it. Signed-in customers can also open tickets from the dashboard.
- 2
Request escalation
If unresolved, email legal@travel.pk with “Formal complaint” and the existing reference.
- 3
Use the correct authority
Choose the regulator whose scope matches licensing, pilgrimage, company or consumer issues.
Frequently Asked Questions
You can cancel your booking through your dashboard or by contacting our support team. Cancellation policies vary by airline and fare type.
The payment methods currently available for your product and booking are shown at checkout. Availability can vary, so do not transfer funds using details received outside Travel.pk without confirming them with our team.
After booking confirmation, you can check-in online through the airline's website or app, or visit the airport counter 2-3 hours before departure.
Travel.pk uses HTTPS in transit and limits payment handling to the configured payment flow. No online service can promise absolute security; review our Privacy Policy for the data we collect, why we use it and how to contact us about it.
Message us at +92 42 3569 2952 using the WhatsApp button on this page. Response time depends on the current staffed queue.
Support is staffed Monday–Friday, 10 AM–7 PM PKT. For a booked departure within 24 hours, WhatsApp or call +92 42 3569 2952 with your booking reference — that is the booked-customer emergency channel. Also contact the operating airline and ask them to coordinate with the ticketing/issuing channel named on your confirmation. After-hours messages are reviewed when the team is next staffed.